• Public assistance related to ease of doing business and speedy delivery of government services
• Acceptance of complaints specifically against fixers and other forms of red tape;
• Provides status of complaints

• Processing of applications for conversion, extension, and renewal of the following visas:
• Processing of applications of Special Work Permit including the commercial and Provisional Work Permit;
• Processing of applications for Special Study Permit including its conversion, extension, renewal and applications for Motion for Reconsideration of Section 9 (f) student visa;
• Processing of applications for Temporary Visitor’s Visa (TVV) including its waiver and extension;
• Issuance of BI Clearance Certificate;
• Issuance of Emigration Clearance Certificate (ECC);
• Other similar ancillary transactions

• Vaccination for International Travellers (Yellow Fever, Cholera, Typhoid Fever, Influenza, Menningoccocal & Polio;
• Covid Vaccine Certificate or Yellow Card
• Physical Examination

• Payment of Gov't Fees
• Other billings (Credit Cards, RFID, Ombudsman etc)

• New Passport
• Renewal of Passport

• New passport
• Renewal of passport

• Business Registration
• Business Advisory
• Business Information and Advocacy
• Barangay Micro Business Enterprise (BMBE) Application

• Student Permit
• Renewal of Driver's License

• Processing and issuance of Seafarer's Identifications and Record Book "SIRB"
• Collection of payments for the processing of SIRB

• Malls accepting payments only:

• • Membership Inquiry
• Membership Registration
• Membership and Loan Verification
• Loyalty Card application and ID Capturing
• Transfers of Records and Loans details
• Receipt of Loan Application

Malls accepting payments only:

• Mayor’s Office Helpdesk
  Business Permits and Licensing Office (BPLO) to address, among others, business permit applications, requests for certified true copes and certifications, safety seal applications, and inquiries;
• City Treasurer’s Office to accept payment for all business taxes, real property taxes, ordinance violation, and other taxes, fees, and charges
• City Health Office to address, among others, health permit applications, requests for issuance of certified true copies and inquiries;

• Membership Application
• Members Data Records (MDR)
• Payments

Malls accepting payments only:

• Issuance of National Police Clearance
• Acceptance of applications for licenses relative to the possession and ownership of firearms and the exercise of security profession and processing thereof
• Issuance of License to Owen and Possess Firearms (LTOPF)
• Firearms Registration
• Issuance of License to Engage in Security Profession (LESP)
• Nuero - Psychiatric Exam

Issuance of OFW Info Sheets

• Capturing of National ID
• Operating Hours: 8AM to 5PM (Monday to Saturday)
• Processing of PSA Birth Certificate
• Payments

Malls accepting payments only:

• Acceptance of all classes of mail
• Sales of Postage Stamps
• Application for Postal Identification Card and ID Capturing
• PHLPost Pak
• Allied postal products and services

• Assessment of Real Property Tax
• Payment of Real Property Taxes
• Payment of Business Taxes
• Individual Community Certificate (CEDULA)
• Miscellaneous fees (Certified True Copy, Birth Certificate)

• Issuance of New Business Permits;
• ssuance of Working/Occupation Permits;
• Renewal of Business Permits;
• Issuance Certificates and Special Permits;
• Issuance of Sanitary Permits/Health Permit;
• Issuance of Locational Clearance/Certificate;
• Issuance of Fire Safety Inspection Certificate;
• Issuance of Certificate of Non-coverage;
• Issuance of Certificate of Electrical Inspection;
• DTI Negosyo Center; and
• Acceptance of Payments for:
  • New business permit fees
  • Working/occupation permit fees
  • Certificates and special permit fees
  • Traffic Violation Fees
  • Real Property Tax
  • Fire Safety Inspection Fees
  • Community Tax Certificate Fees
  • Professional Tax Receipt

• Pre-processing of registration applications of corporations and partnerships
• Pre-processing of applications of amendments of corporations
• Monitoring of the corporation's compliance with reportorial requirements
• Receiving of reportorial requirements

• Forms issuance
• Receiving of applications for membership, benefits and loans
• Receiving of contributions and loan collections list
• Issuance of SSS number for employees and the self-employed
• Status verification of membership, contributions, salary loans, and other benefits and claims
• Application for SSS UMID Card and ID Capturing

Malls accepting payments only:

• Receive applications for Assessment and Certification; Special Order (SO) and Certification, Authentication and Verification (CAV)
• Release national certificates (NCs), SOs and CAVs

• Processing of Travel Tax Payments
• Processing of Travel Tax Exemption Certificates
• Processing of Reduced Travel Tax Certificates
• Receiving of Travel Tax Refund Applications